Refund & Return Policy
1. Returns:
- We accept returns within 20 days from the date of delivery.
- The product must be in original condition, unused, and with all packaging intact.
- Exceptions: Some products may not be eligible for return due to hygiene reasons or other specific conditions (e.g., software, custom orders).
2. Refunds:
- Once we receive your returned item, we will inspect it and notify you about your refund status.
- Refunds will be processed to your original payment method within 7-10 business days.
3. Exchange:
- If you wish to exchange a product, please contact us within 20 days of delivery. Exchanges are subject to stock availability.
4. How to Return an Item:
- To initiate a return, please contact our customer service at info@nextgentech.pk with your order details.
- We’ll provide you with the necessary instructions for returning the item.
5. Non-returnable Items:
- Certain items may not be eligible for returns, including:
- Customized products
- Opened or used software
This policy is clear, sets customer expectations, and ensures that your customers understand how returns and refunds work. It also offers transparency and builds trust in your eCommerce business.